Thank you for taking the time to read our MAD Monkey Media Privacy Policy

Privacy Policy

MAD Monkey Media

Effective Date: March 26, 2016

Last Updated: April 1, 2026

MAD Monkey Media, LLC (“Company,” “we,” “us,” or “our”), a limited liability company organized under the laws of the State of Texas, with its principal place of business at 9440 Jill LN, Dallas, TX 75227, operates the website www.madmonkey.media (the “Website”) and provides digital marketing services (SEO, PPC, social media management, content marketing, email marketing, lead generation, affiliate marketing, reputation management, influencer marketing, listing services, analytics), digital design and media services (graphic design, video production, photography, website development, mobile apps, ecommerce management), web hosting, CRM implementation, and print shop services (business cards, DTF transfers, screen printing, promotional products, print-on-demand, print fulfillment) (collectively, the “Services”).

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit the Website, create an account, place orders, upload files, submit inquiries, or use our Services.

This Policy complies with the Texas Data Privacy and Security Act, the California Consumer Privacy Act (CCPA/CPRA), the General Data Protection Regulation (GDPR) for future international clients, and other applicable U.S. privacy laws.

By using the Website or our Services, you consent to the practices described in this Policy. If you do not agree, please do not use the Website or Services.

1. Information We Collect

We collect “Personal Information” — any data that identifies, relates to, or could reasonably be linked with you. Categories include:

• Contact and Account Information: Name, email address, phone number, mailing/shipping address, billing address, and business details you provide when creating an account, placing orders, or contacting us.
• Order and Service Data: Product selections, quantities, custom specifications, uploaded artwork/files (designs, logos, images, videos), branding materials, project questionnaires, and campaign preferences.
• Payment Information: Credit/debit card details, ACH information, Venmo, CashApp, Zelle, cash, check, money order, QuickBooks invoice data, precious metals, or crypto payments. We use third-party processors and do not store full sensitive payment details on our systems.
• Technical and Usage Data: IP address, browser type, device information, operating system, pages visited, time spent, clickstream data, and referral sources collected automatically.
• Marketing and Communication Data: Newsletter subscriptions, marketing preferences, and interactions with our communications (including SMS/text messaging).
• Third-Party Access Data: Login credentials or authorization for platforms such as Google Analytics, Google Search Console, Google My Business, social media profiles, or CPanel that you provide to enable Services.
• Uploaded Content: Files or content you upload for print or digital Services, which may contain embedded personal data.
• Other Information: Feedback, survey responses, or any voluntary data you provide.

We do not knowingly collect sensitive personal information (e.g., racial or ethnic origin, health data) unless necessary for a specific Service and with your explicit consent.

2. How We Collect Information

• Directly from You: Via contact forms, account creation, order checkout, file uploads, questionnaires, emails, phone calls, or support tickets.
• Automatically: Through cookies, web beacons, and server logs when you browse the Website or use the Services (see our separate Cookie Policy).
• From Third Parties: Payment processors, shipping carriers, advertising platforms, or integrated tools when you authorize access.
• Public Sources: Limited data from public directories for Services such as local SEO or listing sync.

We also use abandoned cart recovery to send reminders about incomplete orders.

3. How We Use Your Information

We use your Personal Information for the following purposes:

• To provide, fulfill, and manage the Services (process orders, run marketing campaigns, produce designs, host websites, etc.).
• To communicate with you (order confirmations, proofs, shipping updates, support responses).
• To process payments, billing, and any applicable refunds.
• To send promotional emails and newsletters (with the ability to unsubscribe or manage preferences).
• SMS / Text Messaging: We may collect your phone number to send transactional and promotional SMS messages. These may include order confirmations, shipping notifications, proof approvals, appointment reminders, marketing offers, and updates about our Services. Message frequency varies. Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP to any message or contacting [email protected].
• To personalize your experience and deliver targeted advertising via retargeting tools.
• To improve the Website and Services through analytics and research.
• To comply with legal obligations, prevent fraud, or enforce our policies.

Important Note on Phone Numbers and SMS Data: We do not sell or share your phone number or SMS messaging data with unrelated third parties. Your phone number is used solely for communications directly related to our Services and your interactions with MAD Monkey Media.

4. Sharing Your Information

We share Personal Information only when necessary:

• Service Providers: Third-party vendors under contract, including payment processors, shipping carriers (USPS, FedEx, UPS, DHL), cloud hosting providers, analytics services (Google Analytics, Facebook Pixel, Hotjar, TikTok Pixel, Google tracking), email platforms, and print fulfillment partners. These providers are contractually obligated to protect your data.
• Advertising Platforms: For retargeting and marketing (e.g., Google Ads, Facebook, TikTok).
• Legal Authorities: When required by law, subpoena, or to address fraud/security issues.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
• With Your Consent: For any other purpose you explicitly approve.

We do not sell your Personal Information.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards, including encryption, secure servers, access controls, and regular security audits. However, no system is completely secure. In the event of a data breach, we will notify you and relevant authorities as required by law.

6. Data Retention

We retain Personal Information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, or enforce agreements. Typical retention periods include:

• Financial and order records: Up to 7 years for accounting and tax purposes.
• Account and contact information: For the duration of the relationship plus 1 year after termination.
• Uploaded files and project data: Until Service completion or account closure, then deleted or anonymized.
• Marketing data (including SMS consent and phone numbers): Until you opt out or the purpose ends.

After retention periods, data is securely deleted or anonymized.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for essential functionality, analytics, and marketing (including retargeting ads via Google Analytics, Facebook Pixel, Hotjar, TikTok Pixel, and Google tracking). For full details on the cookies we use and how to manage them, please see our separate Cookie Policy.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access, correct, or delete your Personal Information.
• Opt out of marketing communications, targeted advertising, or data sales (under CCPA).
• Receive your data in a portable format.
• Non-discrimination for exercising your rights.
• For GDPR (EU/EEA residents): Object to processing or withdraw consent.

To exercise these rights, email [email protected] with “Privacy Request” in the subject line. We will respond within 30–45 days and may require identity verification. You can also manage marketing preferences (including SMS opt-out) through the unsubscribe link in our emails, by replying STOP to any SMS message, or via a preference center.

9. Children’s Privacy

Our Website and Services are not directed to children under 13 (or 16 where applicable). We do not knowingly collect Personal Information from children. If we discover such data, we will delete it promptly.

10. International Data Transfers

Data is primarily processed in the United States. For international users (including future EU clients under GDPR), we use Standard Contractual Clauses or other approved safeguards.

11. Changes to This Privacy Policy

We may update this Policy. Changes will be posted here with a new “Last Updated” date. Material changes will be notified via email or a prominent Website banner.

12. Contact Us

For questions or to exercise your privacy rights: Email: [email protected] Phone: 800-858-1639 Mail: MAD Monkey Media, LLC 9440 Jill LN Dallas, TX 75227

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